FAQ

Customized items require 2-3 business days for production to ensure high-quality standards.

• Domestic (United States): 5-10 business days
• International: 10-30 business days

Delivery times may vary depending on factors like customs processing and local postal services.

Yes, we offer worldwide shipping.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to check the status of your delivery on the carrier’s website.

Shipping rates are calculated at checkout based on the weight of your order and the destination.

No, customized items are not eligible for return or refund. All sales of customized items are final.

To initiate a return, contact us at returns@ with your order number and reason for the return. We will provide a Return Merchandise Authorization (RMA) number and return instructions.

Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

If you receive a damaged or defective item, please contact us immediately at support@ with your order number and a description of the issue. We will arrange for a replacement or refund.

You can reach our customer support team at:

Email: support@

Our office hours:

Mon – Fri 6:00AM-4:00PM EST

Sat 6:00AM-12:00PM

Sun & Holiday Closed

Customs and import duties for international orders are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

If you realize there is an error in your shipping address, please contact us immediately at support@. We are not responsible for orders shipped to incorrect addresses provided by the customer.